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Terms & Conditions
Welcome to Valere London. These Terms & Conditions apply to your use of our website and to purchases made through our online store. By placing an order with us, you agree to these Terms.
1. About Us
Valere London is an online retailer offering fashion and lifestyle products to customers in the United Kingdom.
Email: valerelondon1k@gmail.com
Business Address: [INSERT BUSINESS ADDRESS]
If you have any questions about these Terms or your order, please contact us using the details above.
2. Products
We aim to describe and display our products as accurately as possible. However, colours may appear slightly different depending on your screen or device.
Product availability may change without notice.
3. Prices & Payment
All prices on our website are displayed in Pounds Sterling (GBP).
The total price of your order, including any applicable delivery charges or other costs, will be displayed before you complete your purchase.
Payment must be completed using one of the payment methods available at checkout.
4. Orders
Once you place an order, you will receive an order confirmation by email.
We reserve the right to cancel an order where reasonably necessary, for example if a product is unavailable, payment cannot be processed or incorrect pricing information has been displayed. If we cancel an order after payment has been taken, the amount paid will be refunded.
5. Shipping & Delivery
We currently offer Free UK Shipping.
Delivery times and further information are available in our Shipping Policy.
We aim to deliver orders within the timeframe communicated to you at the time of purchase. Delays may occasionally occur due to circumstances outside our reasonable control.
6. Cancellations & Returns
If you purchase online, you may have a legal right to cancel your order without giving a reason. For most goods, the UK statutory cancellation period is 14 days from the day after you receive the goods. GOV.UK
We also offer a 30-Day Money-Back Guarantee, subject to the conditions set out in our Returns & Refunds Policy. This guarantee is offered in addition to your statutory consumer rights and does not replace or limit them.
Please see our Returns & Refunds Policy for instructions on requesting a return.
7. Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged, not as described or incorrect, please contact us as soon as possible at:
Your statutory consumer rights remain unaffected. UK consumer rules require refunds or other remedies in qualifying cases where goods are faulty, not as described or do not do what they are supposed to do. GOV.UK
8. Refunds
Approved refunds will be processed in accordance with our Returns & Refunds Policy and applicable consumer law.
Where required by law, refunds will be made using the original payment method unless otherwise agreed.
9. Promotions
Any promotions, special offers or discount codes may be subject to additional terms displayed with the relevant offer.
We reserve the right to change or end promotional offers, but this will not affect orders already accepted.
10. Website Use
You may use our website for personal and lawful purposes only.
You must not misuse the website, attempt to interfere with its operation or use its content for unlawful purposes.
11. Intellectual Property
Unless otherwise stated, the Valere London name, branding, website design and original content on this website may not be copied, reproduced or used for commercial purposes without permission.
12. Privacy & Cookies
Your personal information is handled in accordance with our Privacy Policy.
Our use of cookies and similar technologies is explained in our Cookie Policy.
13. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal requirements.
The latest version will always be available on our website.
14. Your Consumer Rights
Nothing in these Terms & Conditions is intended to exclude or limit any rights you have under applicable consumer law.
15. Contact Us
If you have any questions about an order or these Terms & Conditions, please contact:
Valere London
Email: valerelondon1k@gmail.com